RETURNS

Eligibility:

  • Customers are eligible to request a return if they receive: Damaged or spoiled food items.
    • Incorrect orders (wrong items or quantities).
    • Items that do not meet the quality standards advertised.
  • Timeframe:
  • Customers must initiate a return request within 48 hours or 2 days from the date of delivery.
  • Return Process:
  • Customers must take a video of damaged, Spoiled or wrong product shipped at the time of unboxing the parcel and send it to our customer support team (Whats app : +91 7227893067 / Email : Contact@gujaratfood.com )
    • Customers should contact our customer support team via [email/phone] to initiate the return process.Provide clear instructions on the information required for the return request, such as order number, item details, and reason for return.
    • Customer support will guide customers through the return process and provide necessary assistance.
  • Refund or Replacement:
  • Depending on the customer’s preference and item availability, we offer the following options:
    • Refund: Customers will be refunded the full amount paid for the returned item(s) via the original payment method.
    • Replacement: Customers can request a replacement for the returned item(s) at no additional cost.
  • Condition of Returned Items:
  • Returned items should be unused, unopened, and in their original packaging (if applicable).
    • Customers must ensure proper packaging and handling during the return shipment to maintain the quality of the food items.
  • Return Shipping:
  • If the return is due to our error (e.g., damaged or incorrect items), we will arrange for a prepaid shipping label or schedule a pickup.
    • If the return is due to customer preference (e.g., change of mind), the customer may be responsible for the return shipping costs.
  • Exclusions:
  • The following items or situations may not be eligible for returns:
    • Perishable items that have exceeded their stated expiration date.
    • Customized or personalized food items.
    • Items that have been partially consumed or used.
  • Customer Support:
  • Our dedicated customer support team is available to address any concerns or queries regarding returns. Customers can reach us via [email/phone] during [business hours] for prompt assistance.